Refund policy
Returns / Exchange
Return or exchange item(s) must be in original condition: unworn, unwashed, unsoiled, unaltered, and returned with original packaging, price tags, and labels attached.
If the returned item(s) are deemed not to be in original condition, SB Boutique Sdn. Bhd. reserves the right to return the item(s) at the sender's cost.
Discounted or promotional items will not be accepted for return or exchange unless confirmed to be a manufacturing defect.
Returns for items due to a change of size will be refunded in the form of GiftCard, redeemable at www.sembonia.com.
In the rare event that your item is faulty due to a manufacturing defect within 3 months from the order date, we may issue a refund in the form of an GiftCard redeemable at www.sembonia.com.
No refunds will be provided for shipping and handling charges paid for exchange item(s), unless the item is confirmed to be faulty due to a manufacturing defect.
Any returned item that is not accompanied by a Return Authorization Reference Number or warranty card, where applicable, will not be accepted.
SEMBONIA reserves the right to reject any return if the item(s) do not meet the stated requirements or at our discretion.
Please do not return any item(s) before receiving a Return Confirmation email from us.
Refunds may take up to 14 working days once we have verified your return, subject to case basis.
Returns & Exchange process
- 1. Notify us by filling in the return form within 14 days upon receipt for online purchases. If your request complies with our return policy, an email confirmation with the Return Authorization Reference Number will be provided.
- >For purchases made on SEMBONIA online platforms, return the item(s) to the address below and email us your tracking number so we are notified once your item has arrived. Please include:
- A printed copy of the email with the Return Authorization Reference Number
- Original receipt or order ID details
- Returned item(s)
- Email: customers@sembonia.com
- Telephone: +6018 2828 397
- Address: SB BOUTIQUE SDN BHD (200601022723)
No. 62, Jalan Kilang Midah, Taman Midah, 56000 Cheras, Kuala Lumpur, Malaysia.
- For purchases made at SEMBONIA boutiques, kindly return your item(s) to any SEMBONIA boutique near you and include:
- Warranty card
- Purchase receipt
- Returned item(s)
- Service memo. Our sales assistant will guide you through this process.
Our sales assistant will assist with sending the item back to us where required.
Once we receive your return, our quality control team will inspect the item(s) and get back to you by email.
For assistance, please contact SEMBONIA Customer Service at customers@sembonia.com