PURCHASING TERMS

Placing an Order

DO I NEED TO CREATE A SEMBONIA ACCOUNT TO MAKE A PURCHASE?

You do not need to create an account to make a purchase. However, registering for a SEMBONIA account helps you manage your order history, save your delivery details and shop more quickly the next time.

HOW DO I PLACE AN ORDER?

Shopping at SEMBONIA is easy:

1. Visit www.sembonia.com and browse the product you wish to purchase.
2. Select your preferred products.
3. Click Add to Cart.
4. Review your items in the Shopping Cart. You may remove an item or adjust the sizes / colour or quantity before checkout.
5. Proceed to checkout and follow the payment instructions to complete your order.

HOW WILL I KNOW THAT MY ORDER IS SUCCESSFUL?

Once your order has been placed successfully, you will receive an email confirmation with your order details. Please keep this email for your reference.

CAN I CANCEL OR AMEND ANY OF MY ORDER DETAILS?

Please contact SEMBONIA Customer Service as soon as possible if you need help with your order. Once an order has been processed or shipped, changes may no longer be possible.

HOW DO I KNOW IF AN ITEM IS IN STOCK?

Availability is shown on the product page. Please note that placing an item in your cart does not reserve the item. To secure your purchase, complete checkout and payment.

CAN I CHANGE THE ITEMS IN MY SHOPPING CART?

Yes. Before checkout, you may remove an item or change the colour, size where applicable or quantity of the item in your shopping cart.

Payment & Account

WHICH PAYMENT METHODS ARE ACCEPTED?

• Online Banking - Maybank2u, CIMB Clicks, Hong Leong Connect, PBE, Alliance Online, RHB Now and FPX
• Credit & Debit Card - Visa and Mastercard
• E-Wallet - Touch ’n Go

WHICH CURRENCY CAN I USE TO PLACE MY ORDER?

All payments are processed in Malaysian Ringgit (MYR).

IS MY PERSONAL INFORMATION KEPT PRIVATE?

We treat data protection seriously. Personal data collected through www.sembonia.com is handled in accordance with our Privacy Policy and the Malaysian Personal Data Protection Act 2010, where applicable.

HOW DO I CREATE AN ACCOUNT WITH SEMBONIA?

You may register for an account on www.sembonia.com by filling in the required details on the account registration page.

WHAT ARE THE BENEFITS OF HAVING A SEMBONIA ACCOUNT?

A SEMBONIA account lets you track your orders, review past purchases and save your address details for a faster checkout experience. You will also receive news and updates from us such as new launches and seasonal sales.

WHAT SHOULD I DO IF I'VE FORGOTTEN MY PASSWORD?

Click ‘Forgot Your Password’ on the sign-in page and follow the instructions. Please check your email for the reset instructions. For security reasons, we are unable to send your old password by email.

DOES SEMBONIA HAVE SEASONAL SALES?

SEMBONIA may offer seasonal sales from time to time. Register for email updates to be notified when sale periods begin.

Delivery

HOW LONG DOES DELIVERY TAKE?

Orders should reach you approximately 3-7 business days after payment is approved. Delivery timing may vary during peak periods, public holidays or sales campaigns.

HOW WILL I KNOW THE DELIVERY CHARGE?

Shipping charges are calculated and shown in the Order Summary before you complete payment.

HOW CAN I TRACK THE DELIVERY OF MY ORDER?

Once your order has been dispatched, you will receive an email with the consignment note number. You may use this number to track your parcel with the appointed courier service.

CAN I SHIP TO AN ADDRESS OUTSIDE OF MALAYSIA?

We accept orders for local delivery at sembonia.com.

DO YOU SHIP TO P.O. BOX ADDRESSES?

P.O. Box addresses are not accepted.

DOES SEMBONIA SHIP TO MULTIPLE ADDRESSES?

We can only deliver to one address per order. If you would like to send items to multiple addresses, please place a separate order for each destination.

IS MY PACKAGE INSURED?

We shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery.

WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED OR INCOMPLETE?

Any discrepancy or damaged goods received must be reported to SEMBONIA Customer Service within 48 hours of receipt. Please keep all outer shipping packaging and internal contents for claim assessment.

Returns & Refund

WHAT IS YOUR RETURNS POLICY?

Return or exchange items must be in original condition: unworn, unwashed, unsoiled, unaltered and returned with original packaging, price tags and labels attached.

Discounted or promotional items are not accepted for return or exchange unless confirmed to have a manufacturing defect.

SEMBONIA reserves the right to reject any return if the item does not meet the stated requirements or at our discretion.

Returns are accepted in exchange for **Gift Card** only.

HOW LONG DO I HAVE TO REQUEST A RETURN?

If you experience any problem with your item, please contact SEMBONIA Customer Service within fourteen (14) days from the receipt date for assistance.

HOW DO I RETURN OR EXCHANGE AN ITEM?

Please notify us by submitting the return form within 14 days upon receipt for online and boutique purchases. If your request complies with our return policy, an email confirmation with a Return Authorization Reference Number will be provided.

For purchases made on SEMBONIA online platforms, return the item to the address below and include:

• A printed copy of the email with the Return Authorization Reference Number
• Original receipt or order ID details
• Returned item(s)

Customer Service

For assistance, please contact SEMBONIA Customer Service:

• Email: customers@sembonia.com
• Telephone: +6018 2828 397
• Address: SB BOUTIQUE SDN BHD (200601022723)
  No. 62, Jalan Kilang Midah, Taman Midah, 56000 Cheras, Kuala Lumpur, Malaysia.

For purchases made at SEMBONIA boutiques, kindly return your item(s) to any SEMBONIA boutique near you with the warranty card, purchase receipt, returned item(s) and service memo.

Delivery fee to return the product shall be borne by the customer.

WILL I RECEIVE A REFUND?

Refunds for will be issued in the form of a Gift Card, redeemable at www.sembonia.com.

Refunds will be based on the value of the merchandise in the invoice excluding shipping and other charges.

Refunds may take up to 14 working days once your return has been verified, subject to case basis.

ARE SHIPPING CHARGES REFUNDABLE?

Shipping and handling charges paid for exchange item(s) are not refundable.

WHICH ITEMS ARE NON-RETURNABLE?

Discounted or promotional items are not accepted for return or exchange unless confirmed to have a manufacturing defect. Items not accompanied by a Return Authorization Reference Number or warranty card, where applicable, will not be accepted.

Products & Warranty

ARE SEMBONIA PRODUCTS UNDER WARRANTY?

SEMBONIA branded products under non discounted retail price, 10% and 20% discount modes are subject to a limited warranty of 3 months from the date of purchase.

HOW DO I GO ABOUT SERVICING MY PRODUCT?

Customer Service
For assistance, please contact SEMBONIA Customer Service:

• Email: customers@sembonia.com
• Telephone: +6018 2828 397
• Address: SB BOUTIQUE SDN BHD (200601022723)
  No. 62, Jalan Kilang Midah, Taman Midah, 56000 Cheras, Kuala Lumpur, Malaysia.

HOW LONG DOES IT TAKE TO REPAIR MY PRODUCT?

For repair services, all items should not be more than 45 days from date of purchase.

We will do our best to repair the faulty item but not guaranteed for all type of damages. Please note that some styles may be irreparable – depending on materials and type of damages.

We reserve the right to decline any repair requests based on type of damages. The repair process takes up to 90 working days.

IF MY PRODUCT IS WITHIN THE WARRANTY PERIOD, DO I NEED TO PAY FOR REPAIRS?

There is no repair charge for eligible items within the warranty period. A new postage charge may be required to arrange the repair.

WHAT SHOULD I DO IF I HAVE ISSUES WITH MY PURCHASE?

Please contact SEMBONIA Customer Service at customers@sembonia.com with your proof of purchase or order number, a short description of the issue and supporting images.